Term & Condition
规 则 与 条 例
Ordering Cakes
  • Cake designs are subjected to slight variations and availability of decorative accessories.
  • Cake colour and decorations may be subjected to slight variations from actual product due to possible discrepancies in photo to screen resolution.
  • Fresh fruits are seasonal and sweetness cannot be assured.
  • We reserve the rights to substitute, change, accept or reject any orders or cake designs.

Order Confirm


You will receive our confirmation call within 24 hours after order made. If not, please don't hesitate to contact us by call or email.



Cancellation of Order

Your order will be cancelled when :
  a) We cannot get your confirmation.
  b) We do not receive your payment or payment proof within 48 hours after order made.


Exchange


Items sold are not exchangeable.



Changes in Order


Any changes pertaining to the order must be made 3 days before collection date. We reserve the right whether to accept or reject the particular changes request.



Candles Request


Complimentary candles will be provided for every cake order when requested by customers. Please indicate the correct number of big and small candles required. We will process the order according to sender's request. (note: we only provide max up to 9 big candles and 9 small candles)



Writings on the Cake


Customers may request for writings on the cake. Please indicate the wordings correctly upon placing your order. Do note that due to space constraint on the cake surface, lengthy wordings may not be accommodated. We reserve the rights to accept or reject any request of writings on the cake. It is customer's duty to ensure that such requests are acknowledged by VICTORIAN PATISSERIE.



Deposit


All deposit and payments made are not refundable.


Delivery

  • Free delivery service only coverage JB area.
  • Kelapa sawit , Kota Masai , Kota Tinggi ,Pontian, Pekan-Nanas are not included free delivery service. (delivery fee RM30)
  • All outstation state area have to provide postcode to confirm the delivery coverage.(delivery fee RM30)
  • Free delivery service only purchasing RM98 and above.

Delivery Time and Charges

  • The first trip delivery timing will be 10.30am morning / 最早发货时间为早上去10.30AM
  • Last delivery timing will be 6.30pm / 最迟发货时间为傍晚 6.30PM
  • After 7pm-8.30pm will additional RM5 charges per trip / 7PM-8.30PM傍晚过后本公司将额外征收RM5收费
  • 8.30PM-10PM will additional Rm8 charges per trip / 8.30PM-10pm本公司将额外征收RM8收费
  • Public holiday will have RM10 service charge / 公共假期将额外征收RM10收费
Privacy Policy

We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.


Uses of Information
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:
• To deliver products that you purchase from our website
• To inform and update you on the delivery of the product and for customer support purposes;
• To provide you with relevant product information;
• To process your orders and to provide you with the services and information offered through our website and which you may request;
• To allow us to administer your registered account with us;
• To conform to legal requirements or comply with legal process;
• To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com).


The personal information we collect may include your:

• Name
• Telephone Number
• Mobile Number
• Delivery Address
• Billing Address
• Email Address


Information Security
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.

Changes to the Privacy Policy

We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.
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